Secretary / Coordinator – NASA HQ in Washington, DC.

Venesco has an opening for a Secretary Coordinator at NASA HQ in Washington, DC. This position will require you to be onsite at NASA HQ. The internal title is Customer Support Specialist II.

Mailing and Supplies Support:

  • As needed and as approved by IMO director or deputy director, package and use on-site NASA Headquarters mailroom to ship items for ARMD HQ to other NASA centers or to non-NASA destinations using the NASA Headquarters mail room and required forms
  • Monitor ARMD mail drop-off locations and distribute mail to ARMD office
  • Order office and packing supplies as requested and store as directed

ARMD Materials/Exhibit Items HQ Inventory Support:

Under direction from ARMD Lead for Public Engagement:

  • Receive at NASA HQ from vendors, other NASA centers, or from Goddard Laurel Warehouse public engagement materials (e.g., decals, bookmarks, posters, books, fliers) or visual items (desktop models, bannerstands); store in proper locations in ARMD Storage Room. (2x/month estimated; based on when orders are coming in)
  • Receive public engagement items that are returned from events and store in proper locations in ARMD Storage Room. Update ARMD Lead for Public Engagement with latest inventory numbers. (approx 2x/qtr)
  • Conduct a visual check of on-site inventory to identify when quantities are running low; notify Lead for Public Engagement. (1x/month)
  • On request from Lead for Public Engagement, or from Lead for Comm and STEM Engagement, package public engagement items from HQ storage and ship via HQ Mailing Room to supplied destination (1x/month)
  • After events, receive and return to the HQ inventory any public engagement items that were pulled from the HQ inventory (e.g., bannerstands, models, unused handouts). (1x/month)

IT Equipment for Employees Support: (shared responsibility)

  • Order, receive, and monitor IT equipment and establishment of IT seats for ARMD employees working either on site at Headquarters or remotely
  • Order, receive, and distribute IT equipment to contractors, detailees and intern working either on site at Headquarters or remotely

Conference Administrative Support:

  • Assist with training class requests from ARMD Headquarters employees related to conference attendance.
  • Enter conference information into the NASA Conference Tracking System for which ARMD Headquarters employees plan to attend

Monitor the Operating Condition of ARMD Hoteling Workspaces

  • Receive and disposition reports of any issues with IT in the hoteling workspaces
  • As needed, educate ARMD staff on use of the hoteling space booking tool

Travel Support (Shared responsibility)

  • Process travel orders, vouchers, and occasional forms required for international travel for ARMD Headquarters employees working either out of Headquarters or working remotely
  • Interface with ARMD customers, agency travel office and contractors who provide travel support to agency.

Conference Room Meeting Backup Support

  • Serve as backup to other administrator support personnel for operating IT equipment primarily for meetings in main ARMD conference room


  • BS/BA or equivalent years of experience
  • 2-5 years equivalent work in this area
  • Create and maintain customer engagement tickets, using ServiceNow, for all work performed
  • Be proficient in Office 365 functions and features
  • Professionally communicate with Agency senior executives and their support staff
  • Provide scheduling coordination and support

Preferred Qualifications:

  • Excellent Customer Service Skills
  • Excellent Excel and PowerPoint Knowledge
  • Outstanding Organization Skills
  • Strong Analytical Skills
  • Excellent verbal and written communication skills
  • Able to work well independently, proactive and as a team player

To Apply: Please send resume to

Venesco LLC, is an equal opportunity and affirmative action employer. Venesco is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.