Customer Support Specialist – NASA, Washington DC

Venesco is looking for a Customer Support Specialist to support our NASA contract at NASA Headquarters in DC. In this role you will join an existing team of professionals committed to exceeding expectations, supporting the success of the team, supporting the NASA missions, adding value for the taxpayer, and actively engaging in educating themselves.

This position will require a Secret Clearance. This position will require you to be in the office 2-3 days a week once COVID restrictions are lifted.

Onboarding/Offboarding Duties:

  • Send and manage invites to new employees
  • Submit NAMS request for resource access for new hires
  • Ensure the new hire understands his or her responsibilities and timelines for on/off boarding
  • Proactively communicate with on/off boarding resource, impacted managers, and internal partners to ensure all tasks and work are continuously flowing until completion
  • Order Seats for new hires
  • Shepherd badging process
  • Request termination
  • Recover equipment and badges
    • Identify and track HITSS equipment from NEST and GFE
    • Collect equipment located at NASA HQ and Va. Ave
    • Work with NEST on HITSS assigned equipment discrepancies
  • Maintain accurate records of all activities
  • Report lost equipment and badging as it pertains to off boarding by assisting resource to complete appropriate forms
  • Update process as needed

Asset Tags Deployment – Manage deployments of customer assets tags:

  • Overseeing the deployments of user asset tags
  • Determine who needs asset tags.
  • Procure asset tags needed.
  • Verify the serial numbers and asset tags on affected computers.
  • Coordinate and deploy asset tags to individual users.
  • Update records on deployed tags to facilitate inventory controls.

PC-Mall, Shop4NASA, Amazon Deliverables – Manage all aspects of received customer orders from various vendors after they are received into HQ building:

  • Receiving and processing of customer orders from R&I daily.
  • Confirm with procurement the number of individual items received in a package / carton etc. for timely remittance of payments to vendors.
  • Perform deskside customer deliveries of received packages.
  • Requests shipping labels from procurement, and process packages for returns per customers’ requests.

Provide the following support as needed:

  • Account Administration
  • Manage Software Library Database
  • Support QuickBooks POS
  • Troubleshoot GFE printer and credit card reader
  • Removal of unauthorized software
  • Install and support software
  • Monitor and patch software
  • GFE Equipment management

Qualifications:

  • > 10 years of Customer Support experience
  • BS/BA or equivalent     
  • Experience using ServiceNow
  • Excellent Customer Service Skills
  • Outstanding Organization Skills
  • Strong Analytical Skills
  • Excellent verbal and written communication skills
  • Able to work well independently, proactive and as a team player

To Apply: Please send resume to careers@venesco.com

Venesco LLC, is an equal opportunity and affirmative action employer. Venesco is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.